Refund & Cancellation Policy

01Project Cancellation

Clients may request to cancel a project at any time by contacting us in writing.

If work has not yet started, any payment received may be refunded in full, less any non-recoverable processing fees or administrative costs, where applicable.

If work has already begun, the client is responsible for payment for all work completed up to the cancellation date.

02Refund Policy

Due to the custom nature of web development and digital services, completed work is generally non-refundable.

Refunds may be considered in the following situations:

• Duplicate or accidental payments.
• Billing errors.
• Services that cannot be delivered due to circumstances within GoBeyond's control.
• Other cases where GoBeyond determines that a refund is appropriate.

Approved refunds will be issued using the original payment method whenever possible.

03Non-Refundable Services

The following are generally non-refundable once work has begun or the service has been delivered:

• Custom website development
• Web application development
• UI/UX design work
• Software development
• API integrations
• Website maintenance already performed
• Technical consulting
• Performance optimization
• Bug fixing services
• Any completed milestone approved by the client

04Client Delays

If a client fails to provide required content, approvals, or information within a reasonable period, the project may be delayed.

Extended inactivity may result in the project being placed on hold. Payments made for completed work remain non-refundable.

05Revisions

Projects include the number of revisions agreed upon in the project proposal or contract.

Additional revisions or changes outside the agreed scope may incur additional charges.

06Subscription or Ongoing Services

For recurring services such as website maintenance or technical support, clients may cancel future renewals by providing written notice before the next billing period.

Cancellation will stop future charges but will not result in refunds for services already provided.

07How to Request a Refund or Cancellation

To request a cancellation or discuss a refund, please contact us with:

• Your full name
• Company name (if applicable)
• Project or invoice number
• Reason for the request

We aim to review all requests within a reasonable timeframe and will communicate our decision promptly.

08Contact Information

If you have any questions regarding this Refund & Cancellation Policy, please contact us.